FAQs
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.
Once I have ordered, how long will it take before my order is dispatched?
It will take approximately 3-5 days for the order to be shipped.
It will take approximately 3-5 days for the order to be shipped.
Is your site encrypted to prevent credit card fraud?
Yes, shopping at Rated R Smoke Shop is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. We take great pride in ensuring our customers security so we use a 256 bit encryption to prevent any vulnerability.
Yes, shopping at Rated R Smoke Shop is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. We take great pride in ensuring our customers security so we use a 256 bit encryption to prevent any vulnerability.
Will I receive a confirmation email?
Yes. After you place your order, you will receive a confirmation email containing your order number and confirmation of items ordered. If you have not received this email, please contact us at (714)-717-7005 or email gabe.aziz@outlook.com and we will provide you with your invoice number.
I noticed an error on an order I just placed. How can I fix it?
We can correct the error if we catch it quickly enough. Contact us immediately via email gabe.aziz@outlook.com or call us at (714)-717-7005 Monday - Friday 8:00 a.m. to 5:00 p.m. PST. We will try to correct the mistake before your order ships.
We can correct the error if we catch it quickly enough. Contact us immediately via email gabe.aziz@outlook.com or call us at (714)-717-7005 Monday - Friday 8:00 a.m. to 5:00 p.m. PST. We will try to correct the mistake before your order ships.
How will my order be shipped?
We ship orders via UPS, FedEx or a comparable shipper of our choice.
Once your order is shipped, we automatically send you an email confirming that your order has been shipped and we include your tracking number.
We ship orders via UPS, FedEx or a comparable shipper of our choice.
Once your order is shipped, we automatically send you an email confirming that your order has been shipped and we include your tracking number.
Standard Delivery Times:
West Coast: 1-3 business days
Midwest: 3-5 business days
East Coast: 4-6 business days
West Coast: 1-3 business days
Midwest: 3-5 business days
East Coast: 4-6 business days
Product Availability / Back Order Policy
Occasionally, unexpected shortages and manufacturers' out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, etc.
If a product you order is out-of-stock, the rest of your order will be shipped without delay. The packing list you receive will show items not yet shipped. If you paid by credit card, you will not be charged for back-ordered items until the product is shipped. You may cancel a back-ordered item at any time before it ships.
Occasionally, unexpected shortages and manufacturers' out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, etc.
If a product you order is out-of-stock, the rest of your order will be shipped without delay. The packing list you receive will show items not yet shipped. If you paid by credit card, you will not be charged for back-ordered items until the product is shipped. You may cancel a back-ordered item at any time before it ships.
What should I do if I receive my package and it is damaged?
Any order discrepancies must be reported within 48 hours of delivery. If your boxes appear to be opened, damaged, or tampered with in any way, you must keep the original boxes and contact us at (714)-717-7005 or email gabe.aziz@outlook.com. If your order arrived in good condition but contains damages, shortages, or overages; please contact us at (714)-717-7005 or email gabe.aziz@outlook.com.
Any order discrepancies must be reported within 48 hours of delivery. If your boxes appear to be opened, damaged, or tampered with in any way, you must keep the original boxes and contact us at (714)-717-7005 or email gabe.aziz@outlook.com. If your order arrived in good condition but contains damages, shortages, or overages; please contact us at (714)-717-7005 or email gabe.aziz@outlook.com.
What about the quality of the product?
Chino Smoke Shop stands behind the quality of the products we sell as one of the leading smoke shop supply companies in the world. You can be confident that you are purchasing nothing but 100% top quality products.
Chino Smoke Shop stands behind the quality of the products we sell as one of the leading smoke shop supply companies in the world. You can be confident that you are purchasing nothing but 100% top quality products.
Do you provide a catalog?
Our catalog is available via download in the account screen of your profile. This is only available to those who have an approved account.
Our catalog is available via download in the account screen of your profile. This is only available to those who have an approved account.
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Is it legal to sell all of your products in my city/state and are there restrictions?
Please check with your local city/state laws in order to determine this.
Please check with your local city/state laws in order to determine this.
Why do you need a Tax ID Number?
We are a retailer company and require a Tax ID to sell any of our products at retailer prices.